Hello,
I have installed the latest version of itop in community version, and in the requirements and problems sections, when I want to assign to a group and analyst, I cannot choose either. I have checked that in the data model, problems, life cycle, those two options are hidden by default, and I have no option to edit. If I cannot assign, I cannot close the requirement or problem.
Does anyone have the same problem and has found a solution? Thank you.
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Hi,
Check the organizations, and delivery models: (org_id = caller_id.org_id)
This is the filter behind the field:
SELECT Team AS t JOIN lnkDeliveryModelToContact AS l1 ON l1.contact_id=t.id JOIN DeliveryModel AS dm ON l1.deliverymodel_id=dm.id JOIN Organization AS o ON o.deliverymodel_id=dm.id WHERE o.id = :this->org_id
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Hi Peter,
Thank you for your help.
I have checked the organizations and delivery models, but the problem is that I can not edit.
In Administrative tools - data model, problems - life cicle the group and the analyst are hidden, and there is now way to edit those.
Can you give more information about this issue?
Thank you
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Do you have the right profile (for your user)?
You need at least Service manager profile. (or if it is a fresh instance (non PROD but SANDBOX/DEV)
I prefer to add admin profile for your user, to discover the whole iTOP :).
You can't edit the lifecycle,datamodel throught the portal, you need to write an extension.
But I think, you need the right profile (rights).
Last edit: Peter, U 2025-10-10
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello,
I have installed the latest version of itop in community version, and in the requirements and problems sections, when I want to assign to a group and analyst, I cannot choose either. I have checked that in the data model, problems, life cycle, those two options are hidden by default, and I have no option to edit. If I cannot assign, I cannot close the requirement or problem.
Does anyone have the same problem and has found a solution? Thank you.
Hi,
Check the organizations, and delivery models: (org_id = caller_id.org_id)
This is the filter behind the field:
SELECT Team AS t JOIN lnkDeliveryModelToContact AS l1 ON l1.contact_id=t.id JOIN DeliveryModel AS dm ON l1.deliverymodel_id=dm.id JOIN Organization AS o ON o.deliverymodel_id=dm.id WHERE o.id = :this->org_id
Hi Peter,
Thank you for your help.
I have checked the organizations and delivery models, but the problem is that I can not edit.
In Administrative tools - data model, problems - life cicle the group and the analyst are hidden, and there is now way to edit those.
Can you give more information about this issue?
Thank you
Do you have the right profile (for your user)?
You need at least Service manager profile. (or if it is a fresh instance (non PROD but SANDBOX/DEV)
I prefer to add admin profile for your user, to discover the whole iTOP :).
You can't edit the lifecycle,datamodel throught the portal, you need to write an extension.
But I think, you need the right profile (rights).
Last edit: Peter, U 2025-10-10
This is a new installation and the user is admin.
Could you explain what you mean by adding an extension?
Thanks in advance.