We recently implemented the creation of tickets through APIREST at periodic intervals (weekly) using Cron. Now we want to do the same for monthly intervals, but adding the month in which it is created to the title of the ticket, is it possible to do this?
The following is the code we use to create and assign a ticket:
***{
"operation": "core/create",
"comment": "Synchronization from blah...",
"class": "UserRequest",
"outputfields": "id, friendlyname",
"fields":
{
"orgid": "SELECT Organization WHERE name = \"Provectis\"",
"callerid": 434,
"origin": "mail",
"impact": 2,
"urgency": 4,
"title": "Monitoreo preventivo programado cliente ACME",
"description": "Ticket automático para realizar monitoreo preventivo (PRTG) de plataforma. \n\n\n Asignar a Diego Martinez",
"serviceid": 6,
"servicesubcategoryid": 58,
"status": "assigned",
"teamid": 353,
"agentid": 97,
"privatelog": "
We recently implemented the creation of tickets through APIREST at periodic intervals (weekly) using Cron. Now we want to do the same for monthly intervals, but adding the month in which it is created to the title of the ticket, is it possible to do this?
The following is the code we use to create and assign a ticket:
***{
"operation": "core/create",
"comment": "Synchronization from blah...",
"class": "UserRequest",
"outputfields": "id, friendlyname",
"fields":
{
"orgid": "SELECT Organization WHERE name = \"Provectis\"",
"callerid": 434,
"origin": "mail",
"impact": 2,
"urgency": 4,
"title": "Monitoreo preventivo programado cliente ACME",
"description": "Ticket automático para realizar monitoreo preventivo (PRTG) de plataforma. \n\n\n Asignar a Diego Martinez",
"serviceid": 6,
"servicesubcategoryid": 58,
"status": "assigned",
"teamid": 353,
"agentid": 97,
"privatelog": "
Ticket generado automaticamente
","publiclog": "
Para revision semanal.
no aplica SLA de respuesta
"}
}
*