Rohit Kushwaha - 2023-03-21

Hi ,

Notifications have stopped going in itop. When I am doing mail testing from email.test.php then this error has come "Error: 'Connection could not be established with host " smtp mail Id " [Connection timed out #110] ". But few days ago with same smtp configuration notifications were working but now mail notification stopped going.

And checking in the mail box content, the following error is showing,
Failed to initialize the mailbox: servicedesk@india.nec.com. Reason: Cannot connect to IMAP server: '{imap-mail.outlook.com:993/imap/ssl/novalidate-cert}', with credentials: 'xyz@.abc.com'/**'
using the following configuration :

'email_transport_smtp.encryption' => 'ssl',

// email_transport_smtp.host: host name or IP address (optional)
//  default: 'localhost'
'email_transport_smtp.host' => 'amazone smtp host',

// email_transport_smtp.password: Authentication password (optional)
//  default: ''
'email_transport_smtp.password' => '*******************',

// email_transport_smtp.port: port number (optional)
//  default: 25
'email_transport_smtp.port' => 465,

// email_transport_smtp.username: Authentication user (optional)
//  default: ''
'email_transport_smtp.username' => 'aws hostname',

Please help me out
thanks