Sounds like a dependency problem, are you running iTop 3.2.0 ?
"asynchronous" is an Action field brought by 3.2.0.
Are you using the latest version of the extension Follow-up forms without authentication 1.2.3?
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That's what I thought, a missing dependency. Version 1.2.3 of the extension seems to only be compatible with iTop 3.2+, as the field "asynchronous" is an Action field brought by 3.2.0.
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Thank you for the quick answer. In the store (https://store.itophub.io//en_US/products/combodo-unauthenticated-forms) I saw , that "it is compatilbe with 2.3.0+", but it seems that it is not true. :(
I bought it because I thought I wouldn't need to update my prod itop. My only problem is, that the update is not working for me, I always get errors when I try to update from 3.0.3 to 3.1. or to 3.2.. Now I try to update version to version, but it is also not working, The problem is, that the installer is trying to call such files, that does not exist, for example:
Warning: is_file(): open_basedir restriction in effect. File(/var/www/clients/client17/web92/web/css/backoffice/main.scss/branding/themes/datamodel-compiled-scss-rules.scss) is not within the allowed path(s)
Hello all,
I have installed the Follow-up forms plugin, but when I try to create a new notification action, I get the following error:
"Unknown attribute asynchronous from class ActionEmailUnauthenticatedForm."
Do you have any idea what could be wrong?
Thank you!
Sounds like a dependency problem, are you running iTop 3.2.0 ?
"asynchronous" is an Action field brought by 3.2.0.
Are you using the latest version of the extension Follow-up forms without authentication 1.2.3?
Hello!
I am using iTop version: 3.0.3 and deployed Follow-up forms without authentication Version: 1.2.3
That's what I thought, a missing dependency. Version 1.2.3 of the extension seems to only be compatible with iTop 3.2+, as the field "asynchronous" is an Action field brought by 3.2.0.
Hello!
Thank you for the quick answer. In the store (https://store.itophub.io//en_US/products/combodo-unauthenticated-forms) I saw , that "it is compatilbe with 2.3.0+", but it seems that it is not true. :(
I bought it because I thought I wouldn't need to update my prod itop. My only problem is, that the update is not working for me, I always get errors when I try to update from 3.0.3 to 3.1. or to 3.2.. Now I try to update version to version, but it is also not working, The problem is, that the installer is trying to call such files, that does not exist, for example:
Warning: is_file(): open_basedir restriction in effect. File(/var/www/clients/client17/web92/web/css/backoffice/main.scss/branding/themes/datamodel-compiled-scss-rules.scss) is not within the allowed path(s)
I can find:
/var/www/clients/client17/web92/web/css/backoffice/main.scss
but it is a file, not a directory, so
/var/www/clients/client17/web92/web/css/backoffice/main.scss/branding/themes/datamodel-compiled-scss-rules.scss
does not exist.
Do you have any hint what could be the problem?
Thank's!
Hello!
I figured it out! The problem was caused by my open_basedir setting. I have done the update, and the plugin is working fine!