I have a query like can SLAs be automated in the iTop free version such that if a ticket is not resolved by the team L1 with in 8 hours its gets automatically reassigned to Team L2 after 8 hours.
Regards,
Rohit
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Hi Team,
I hope you are doing well.
I have a query like can SLAs be automated in the iTop free version such that if a ticket is not resolved by the team L1 with in 8 hours its gets automatically reassigned to Team L2 after 8 hours.
Regards,
Rohit