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[Error] Synchronization of data source 'Synchro LDAP Person' failed.

Keyner EM
2025-02-06
2025-04-02
  • Keyner EM

    Keyner EM - 2025-02-06

    Good morning, I hope you are well.

    When I implemented the LDAP Collector, everything worked fine for me, but one day I noticed that the Contact/Person were not being created, I checked the synchronizable data source from iTop and it didn't show me any errors, then from the terminal I executed the command to run the ldap collector and it told me that error [Error] Synchronization of data source 'Synchro LDAP Person' failed.

    Please can you help me by telling me what this is due to? What ldap colleactor configuration files should I review?

    Greetings.

     
    • Keyner EM

      Keyner EM - 2025-02-06

      I realize that it is updating the contacts/persons that had already been synchronized once, but it is not creating new contacts.

       
      • Keyner EM

        Keyner EM - 2025-02-06

        I already solved it!
        A query, how can I do so that when a user is deactivated in the active directory, it is also deactivated in the itop?

         
    • Keyner EM

      Keyner EM - 2025-02-06

      I realize that it is updating the contacts/persons that had already been synchronized once, but it is not creating new contacts.

       
  • Björn Rudner

    Björn Rudner - 2025-04-02

    use this as part of the ldap filters: (!(UserAccountControl:1.2.840.113556.1.4.803:=2))

     

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