we are using iTop several years now and everything was working properly. Now we have changed the email server (was dovecot / postfix before and now it is a linux based mapi compatible product) and the incoming emails are processed with special chars which make tickets hardly readable. I tried to change the databasse format to utf8mb4-german but without success. The emailserver has no special settings for codebases
If a mail is processed with attachment, everything is fine. Special chars are shown properly. Tickets without attachment change the special chars and for example dots as 07=2E07=2E2025 (07.07.2025).
Where can I change the general format so that every mail is processed like they have an attachment?
Thanks in advance for your help
best regards
Christian
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello iTop Community,
we are using iTop several years now and everything was working properly. Now we have changed the email server (was dovecot / postfix before and now it is a linux based mapi compatible product) and the incoming emails are processed with special chars which make tickets hardly readable. I tried to change the databasse format to utf8mb4-german but without success. The emailserver has no special settings for codebases
If a mail is processed with attachment, everything is fine. Special chars are shown properly. Tickets without attachment change the special chars and for example dots as 07=2E07=2E2025 (07.07.2025).
Where can I change the general format so that every mail is processed like they have an attachment?
Thanks in advance for your help
best regards
Christian