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itop CMDB item to how inetgrate with other ticketing tool CMDB

jackson
2015-06-08
2015-06-12
  • jackson

    jackson - 2015-06-08

    Hi,

    i am tring to integrate itop CMDB with other open source ticketing tool CMDB but it is not done. so can you help me.

    thanks

     
  • dlp

    dlp - 2015-06-08

    What do you want to do?
    There is many ways to do it, but it depends of what you want to do.

     
  • jackson

    jackson - 2015-06-08

    I need to integrate itop CMDB with otrs CMDB .If add new configitem in otrs it should reflected in itop CMDB.It is possible or not?.Is possible means can you help to integrate which way is Good.

     
  • dlp

    dlp - 2015-06-09

    the good way is to use the Synchronization mecanism. You can take a look in the wiki. But you need to develop your own script to export the datas from one cmdb to itop.

     
  • jackson

    jackson - 2015-06-12

    thanks dlp,
    i have till not getting this one.i have doubt regarding two different ticketing tool CMDB integration and it is possible database level? please kindly help me.

     

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