I'm testing approval process using "Approval process light" extension, I found it's great to allow approver to approve ticket easily. But I found some problems as below.
The approver value on the ticket could still be changed when edit the ticket, after change the ticket approver actually it cannot be changed. From the approval status tab, it still keep original assigned approver. Which means the approver actually cannot be changed. It's little confused.
When approver clicked the approval link from the email, it still required iTop login . But it said no need itop account from extension documentation. How could I allow approver not to login to proceed?
Please advise. Thanks a lot
Joanne
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Dear All,
I'm testing approval process using "Approval process light" extension, I found it's great to allow approver to approve ticket easily. But I found some problems as below.
The approver value on the ticket could still be changed when edit the ticket, after change the ticket approver actually it cannot be changed. From the approval status tab, it still keep original assigned approver. Which means the approver actually cannot be changed. It's little confused.
When approver clicked the approval link from the email, it still required iTop login . But it said no need itop account from extension documentation. How could I allow approver not to login to proceed?
Please advise. Thanks a lot
Joanne