Hello,
Can you explain to me if what i observed is a normal itop behavior?
When a ticket is rejected by an approver, the previously created workorders remain opened.
How to make them no longer please?
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You should create a new method that will close all attached workorders in the Ticket class. This method would be invoked by an action : in the XML, node classes/class/lifecycle/states/state/transitions/transition/actions/action.
Hello,
Can you explain to me if what i observed is a normal itop behavior?
When a ticket is rejected by an approver, the previously created workorders remain opened.
How to make them no longer please?
Hello,
You should create a new method that will close all attached workorders in the Ticket class. This method would be invoked by an action : in the XML, node classes/class/lifecycle/states/state/transitions/transition/actions/action.
Those datamodels alterations has to be added though a custom module.
See https://www.itophub.io/wiki/page?id=2_6_0%3Acustomization%3Aadd-attribute-sample to know how to create a module
And the XML reference to know what nodes you have to alter.