We are trying to build calalog service requests where automatic object (workorder) creation is required. As an example: User will select a service in the portal like Install Printer > This will submit a Incident, Based on that we need to create multiple workorders which will be assigned to support teams.
Second user case is when a new change is created, multiple work orders or taks to be created automatically.
Is this possible in iTop? Please advise how we can achive it.
Thanks, Lalit
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Thanksfor your responce Zana.
I saw this extension and downloaded it. However still i am not getting a clue what is required to configure. Where i have to write the template which is provided in the example an how?
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Hi Latit,
All the configuration needs to be done in the configuration file (Admin Tools/Configuration), in $MyModuleSettings section.
Regards
Alexandre
👍
1
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Thanks Alexandre and Pierre.
I copied the same example given on the abovae shared link under $MyModuleSettings. Tried to test it by creating a new request but nothing is happening. Please see the screen shot i have shared on my config file.
2019-09-13 09:13:15 | Error | itop-stencils: rule #0 - Parameter templates: Unknown class - found 'WorkerOrderTemplate' at 7 in 'SE$
2019-09-13 10:10:39 | Error | itop-stencils: rule #0 - Parameter templates: Unknown class - found 'WorkerOrderTemplate' at 7 in 'SE$
2019-09-13 10:16:29 | Error | itop-stencils: rule #0 - Parameter templates: Unknown class - found 'WorkerOrderTemplate' at 7 in 'SE$
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The prolem is am facing is where to define template. This is not mentioned clearily in the documentation. Do i need to create new template class under extension? or define in the config file?
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From: Alexandre [mailto:azana38@users.sourceforge.net]
Sent: Friday, September 13, 2019 6:10 PM
To: [itop:discussion]general@discussion.itop.p.re.sourceforge.net
Subject: [itop:discussion] Automatic Workorder creation on creation on
Change or Incident ticket
Could you please post a sceenshot of "About iTop" screen?
I apologize, I made a mistake.
With "Configurator for automatic object creation extension" you have two solutions to fullfil your need.
1. Create an new class "workorder template" with a link to service subcategory and adapt the configuration sample
2. More simply just create a set of workorder named template xxx and adapt the configuration sample to copy each (or a part of) template when you create a user request
👍
2
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Hello,
We are trying to build calalog service requests where automatic object (workorder) creation is required. As an example: User will select a service in the portal like Install Printer > This will submit a Incident, Based on that we need to create multiple workorders which will be assigned to support teams.
Second user case is when a new change is created, multiple work orders or taks to be created automatically.
Is this possible in iTop? Please advise how we can achive it.
Thanks, Lalit
Hi Latit,
Take a look at Configurator for automatic object creation extension https://store.itophub.io/en_US/products/combodo-configurator-for-automatic-object-creation.
I think this is the good solution for your need.
Regards
Alexandre
Thanksfor your responce Zana.
I saw this extension and downloaded it. However still i am not getting a clue what is required to configure. Where i have to write the template which is provided in the example an how?
Hi Latit,
All the configuration needs to be done in the configuration file (Admin Tools/Configuration), in $MyModuleSettings section.
Regards
Alexandre
Hello,
And also take a look at the extension wiki page, for example it contains a configuration example
Thanks Alexandre and Pierre.
I copied the same example given on the abovae shared link under $MyModuleSettings. Tried to test it by creating a new request but nothing is happening. Please see the screen shot i have shared on my config file.
Hello,
As far as I can see, workorders will be created when the user request will be assigned.
What is your request status?
Yes, Request tatus is assigned only.
You need to create regarding "Procedures" for each ServiceSubcategory
Last edit: Alexandre 2019-09-13
I am unable to see this on my itop.
I can see these lines in the logs.
2019-09-13 09:13:15 | Error | itop-stencils: rule #0 - Parameter templates: Unknown class - found 'WorkerOrderTemplate' at 7 in 'SE$
2019-09-13 10:10:39 | Error | itop-stencils: rule #0 - Parameter templates: Unknown class - found 'WorkerOrderTemplate' at 7 in 'SE$
2019-09-13 10:16:29 | Error | itop-stencils: rule #0 - Parameter templates: Unknown class - found 'WorkerOrderTemplate' at 7 in 'SE$
The prolem is am facing is where to define template. This is not mentioned clearily in the documentation. Do i need to create new template class under extension? or define in the config file?
Could you please post a sceenshot of "About iTop" screen?
Here is the screen shot.
From: Alexandre [mailto:azana38@users.sourceforge.net]
Sent: Friday, September 13, 2019 6:10 PM
To: [itop:discussion] general@discussion.itop.p.re.sourceforge.net
Subject: [itop:discussion] Automatic Workorder creation on creation on
Change or Incident ticket
Could you please post a sceenshot of "About iTop" screen?
Automatic Workorder creation on creation on Change or Incident ticket
https://sourceforge.net/p/itop/discussion/general/thread/0013d6640d/?limit= 25#2e2d
Sent from sourceforge.net because you indicated interest in
https://sourceforge.net/p/itop/discussion/general/
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Here is the screen shot.
I apologize, I made a mistake.
With "Configurator for automatic object creation extension" you have two solutions to fullfil your need.
1. Create an new class "workorder template" with a link to service subcategory and adapt the configuration sample
2. More simply just create a set of workorder named template xxx and adapt the configuration sample to copy each (or a part of) template when you create a user request
i'm getting same error-
"2023-03-23 10:25:20 | Error | 1 | itop-stencils: rule #0 - Parameter templates: Unknown class - found 'WorkerOrderTemplate' at 7 in 'SELECT WorkerOrderTemplate WHERE service_id = :trigger->service_id', '' | IssueLog".
Could you share the solution?
Last edit: Piyush 2023-03-23
Hi Team,
I tried the same method and it's giving me the same error do we have any solution for this