When i want to show the Graphical representation of the Dependance of a Business process it comes with the following Error. /O Error: unable to load the graph data ()
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check the apache error log. sometimes max_execution_time and sometimes the memory limit causes issues. Sometimes its a loop in the dependencies within itop. It`s strange but I found out, if you create a loop of dependencies, you get a really strange behavior with the dep graphs.
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Johndoe is right that an issue with the flash graphical display. When the query takes more than max_execution_time set in PHP you got this issue.
So first try to increase max_execution_time first, then memory_limit my current settings are max_execution_time = 600 (this is in seconds) and memory_limit = 256MB
Tell us if it helps you
Erwan
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i have checked the apache2 error log.it comes with the following error.
**Apache/2.2.20 (Ubuntu) PHP/5.3.6-13ubuntu3.8 with Suhosin-Patch configured - resuming normal operations
$261900 bytes) in /var/www/i-top/core/dbobjectsearch.class.php on line 909,
i checked it by putting the value of memory_limit 126M and 256M but still it comes with the same type of error.
**
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one More thing in error log.that i have missed during typing
PHP Fatal error: Allowed memory size of 132120576 bytes exhausted (tried to allocate 261900$ in /var/www/i-Top/core/dbobjectsearch.class.php on line 909
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I have Done everything from start, i have checked max_allowed_packet = 110M ,max_execution_time = 600, memory_limit = 256MB restarted Apache after the change but still facing the same problem.after viewing the dependance of a Business Process .
I/O Error: unable to load the graph data ()
Please do reply if any one have more ideas or solutions.
Thanx**
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forget the iTop error messages. Just concentrate on the error.log of the apache and maybe the htdocs/error.log of itop
Did you try to show another dependency? Is a smaller (2 server dependency) working? Did you check if you have a loop in your dependencies? As I already told you, I had this issue as well. I gave php 500MB and it was using the complete memory with the same error message.
How is the error.log changing after you changed the memory_limit?
Did you try to enable error_reporting and display_errors?
You need to start debuggin on the machine. The Forum cannot help you if you always give us the same error message of iTop. It`s for sure an OS/configuration problem (and/or the mentioned loop in dependencies which should not happen)
Which Version of iTop do you have?
Is there maybe a slow query log? What about the load? Is it growing or idle? What about I/O. Do you have I/O waits?
What about the physical memory? Memory usage of the processes would be interesting….. and so on.
One question: How are your current linux skills?
(This is just to know if I need to mention that max_allowed_packed is a my.conf var and where to search for errors)
If you can answer all these questions, I`m pretty sure that you or we can find the problem.
/Stefan
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Thanks for your Response.I got the solution of this error.
Actually it might happened due to setting up dependencies in wrong order. thats why it gives error:- wrong input XML data. when i changed some CI dependencies the dependencies graph generated.
Thnx
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Hi All
When i want to show the Graphical representation of the Dependance of a Business process it comes with the following Error.
/O Error: unable to load the graph data ()
Hi,
check the apache error log. sometimes max_execution_time and sometimes the memory limit causes issues. Sometimes its a loop in the dependencies within itop. It`s strange but I found out, if you create a loop of dependencies, you get a really strange behavior with the dep graphs.
Hello
Johndoe is right that an issue with the flash graphical display. When the query takes more than max_execution_time set in PHP you got this issue.
So first try to increase max_execution_time first, then memory_limit my current settings are max_execution_time = 600 (this is in seconds) and memory_limit = 256MB
Tell us if it helps you
Erwan
Hi
Erwan ,johndoe
I have tried it after changing the Values to max_execution_time = 600 and memory_limit = 256MB but still got the same error.
I/O Error: unable to load the graph data ()[b
]
i have checked the apache2 error log.it comes with the following error.
**Apache/2.2.20 (Ubuntu) PHP/5.3.6-13ubuntu3.8 with Suhosin-Patch configured - resuming normal operations
$261900 bytes) in /var/www/i-top/core/dbobjectsearch.class.php on line 909,
i checked it by putting the value of memory_limit 126M and 256M but still it comes with the same type of error.
**
one More thing in error log.that i have missed during typing
PHP Fatal error: Allowed memory size of 132120576 bytes exhausted (tried to allocate 261900$ in /var/www/i-Top/core/dbobjectsearch.class.php on line 909
Hi,
I had this error as well during upload of attachments.
Maybe it`s a DB memory restriction.
Can you please check the my.cnf
max_allowed_packet = 110M
Please also check the phpinfo() to verfiy that the memory limit is correct there. (did you restart apache after the php.ini change?)
/Stefan
**Hi All
I have Done everything from start, i have checked max_allowed_packet = 110M ,max_execution_time = 600, memory_limit = 256MB restarted Apache after the change but still facing the same problem.after viewing the dependance of a Business Process .
I/O Error: unable to load the graph data ()
Please do reply if any one have more ideas or solutions.
Thanx**
Hi,
forget the iTop error messages. Just concentrate on the error.log of the apache and maybe the htdocs/error.log of itop
Did you try to show another dependency? Is a smaller (2 server dependency) working? Did you check if you have a loop in your dependencies? As I already told you, I had this issue as well. I gave php 500MB and it was using the complete memory with the same error message.
How is the error.log changing after you changed the memory_limit?
Did you try to enable error_reporting and display_errors?
You need to start debuggin on the machine. The Forum cannot help you if you always give us the same error message of iTop. It`s for sure an OS/configuration problem (and/or the mentioned loop in dependencies which should not happen)
Which Version of iTop do you have?
Is there maybe a slow query log? What about the load? Is it growing or idle? What about I/O. Do you have I/O waits?
What about the physical memory? Memory usage of the processes would be interesting….. and so on.
One question: How are your current linux skills?
(This is just to know if I need to mention that max_allowed_packed is a my.conf var and where to search for errors)
If you can answer all these questions, I`m pretty sure that you or we can find the problem.
/Stefan
Hi Stefan
Thanks for your Response.I got the solution of this error.
Actually it might happened due to setting up dependencies in wrong order. thats why it gives error:- wrong input XML data. when i changed some CI dependencies the dependencies graph generated.
Thnx