Using the examples, I managed to create 2 new pending states for incidents and user requests, but at the time of viewing the new pending states, these appear next to the ticket information, would it be possible to get said information to be displayed under the sla information?
Using the examples, I managed to create 2 new pending states for incidents and user requests, but at the time of viewing the new pending states, these appear next to the ticket information, would it be possible to get said information to be displayed under the sla information?
Hello,
For this you would need to alter the object form, in the XML it's the classes/class/presentation/details subnodes. See the XML reference