I am trying to import LDAP users into iTop (version3.2) using Data collector for LDAP , it shows error "Unknown class 'UserLDAP'" and I can't figure out what's wrong. Once I found that iTop version 3.0 will need to be a Combodo member to have LDAP login option. I don't know whether this is the reason of fail to import user feature as well. Please help me, thanks
[2025-04-16 10:23:54][Notice] aCollectorConfig iTopUserLDAPCollector: [[]] [2025-04-16 10:23:54][Notice] Registered collectors: [2025-04-16 10:23:54][Notice] Collector: iTopPersonLDAPCollector, version: 1.1.0 [2025-04-16 10:23:54][Notice] Collector: iTopUserLDAPCollector, version: 1.1.0 [2025-04-16 10:23:56][Notice] iTop web services version: 1.2 [2025-04-16 10:23:56][Notice] Checking the configuration of the data source 'Synchro LDAP Person'... [2025-04-16 10:23:56][Notice] The configuration of the data source 'Synchro LDAP Person' looks correct. [2025-04-16 10:23:57][Notice] There is no Synchro Data Source named 'Synchro LDAP Person' in iTop. Let's create it. [2025-04-16 10:23:58][Notice] Updating attribute cis_list. [2025-04-16 10:23:59][Notice] Updating attribute email. [2025-04-16 10:24:00][Notice] Updating attribute employee_number. [2025-04-16 10:24:01][Notice] Updating attribute first_name. [2025-04-16 10:24:01][Notice] Updating attribute function. [2025-04-16 10:24:02][Notice] Updating attribute location_id. [2025-04-16 10:24:02][Notice] Updating attribute manager_id. [2025-04-16 10:24:03][Notice] Updating attribute mobile_phone. [2025-04-16 10:24:04][Notice] Updating attribute name. [2025-04-16 10:24:04][Notice] Updating attribute notify. [2025-04-16 10:24:05][Notice] Updating attribute org_id. [2025-04-16 10:24:05][Notice] Updating attribute phone. [2025-04-16 10:24:06][Notice] Skipping optional attribute status. [2025-04-16 10:24:06][Notice] Updating attribute team_list. [2025-04-16 10:24:07][Notice] Checking the configuration of the data source 'Synchro Users from LDAP'... [2025-04-16 10:24:07][Notice] The configuration of the data source 'Synchro Users from LDAP' looks correct. [2025-04-16 10:24:07][Notice] There is no Synchro Data Source named 'Synchro Users from LDAP' in iTop. Let's create it. [2025-04-16 10:24:08][Error] Failed to create the SynchroDataSource 'Synchro Users from LDAP'. Reason: Error: Unknown class 'UserLDAP' (100)
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Dear All,
I am trying to import LDAP users into iTop (version3.2) using Data collector for LDAP , it shows error "Unknown class 'UserLDAP'" and I can't figure out what's wrong. Once I found that iTop version 3.0 will need to be a Combodo member to have LDAP login option. I don't know whether this is the reason of fail to import user feature as well. Please help me, thanks
[2025-04-16 10:23:54] [Notice] aCollectorConfig iTopUserLDAPCollector: [[]]
[2025-04-16 10:23:54] [Notice] Registered collectors:
[2025-04-16 10:23:54] [Notice] Collector: iTopPersonLDAPCollector, version: 1.1.0
[2025-04-16 10:23:54] [Notice] Collector: iTopUserLDAPCollector, version: 1.1.0
[2025-04-16 10:23:56] [Notice] iTop web services version: 1.2
[2025-04-16 10:23:56] [Notice] Checking the configuration of the data source 'Synchro LDAP Person'...
[2025-04-16 10:23:56] [Notice] The configuration of the data source 'Synchro LDAP Person' looks correct.
[2025-04-16 10:23:57] [Notice] There is no Synchro Data Source named 'Synchro LDAP Person' in iTop. Let's create it.
[2025-04-16 10:23:58] [Notice] Updating attribute cis_list.
[2025-04-16 10:23:59] [Notice] Updating attribute email.
[2025-04-16 10:24:00] [Notice] Updating attribute employee_number.
[2025-04-16 10:24:01] [Notice] Updating attribute first_name.
[2025-04-16 10:24:01] [Notice] Updating attribute function.
[2025-04-16 10:24:02] [Notice] Updating attribute location_id.
[2025-04-16 10:24:02] [Notice] Updating attribute manager_id.
[2025-04-16 10:24:03] [Notice] Updating attribute mobile_phone.
[2025-04-16 10:24:04] [Notice] Updating attribute name.
[2025-04-16 10:24:04] [Notice] Updating attribute notify.
[2025-04-16 10:24:05] [Notice] Updating attribute org_id.
[2025-04-16 10:24:05] [Notice] Updating attribute phone.
[2025-04-16 10:24:06] [Notice] Skipping optional attribute status.
[2025-04-16 10:24:06] [Notice] Updating attribute team_list.
[2025-04-16 10:24:07] [Notice] Checking the configuration of the data source 'Synchro Users from LDAP'...
[2025-04-16 10:24:07] [Notice] The configuration of the data source 'Synchro Users from LDAP' looks correct.
[2025-04-16 10:24:07] [Notice] There is no Synchro Data Source named 'Synchro Users from LDAP' in iTop. Let's create it.
[2025-04-16 10:24:08] [Error] Failed to create the SynchroDataSource 'Synchro Users from LDAP'. Reason: Error: Unknown class 'UserLDAP' (100)