I am totally new at iTop. I just started at a company which doesn't have CMDB nor ITSM (we have over a 100 employees).
I discovered iTop and it really looks great (besides being free off course).
I question. Is there a possible simple way to create custom configuration items next to the standard ones (server, network device, pc, etc).
Reason I am asking is that we have some things that doesn't belong in the already given ci's + I want to have it's custom fields without me digging my way through the database.
Thank you,
Engin Soysal
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi You don`t need to dig, you just need to read…. the documentation and the forum.
There are several docs and posts about this topic. You need to change the datamodel to add other CIs.
But don`t be afraid, you will find also several solutions for different requirements in the forum. e.g. for Virtual Machines, Racks and so on.
I never changed the DB itself, always change the datamodel and run the iTop Toolkit to make the DB changes on your Dev instance.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
I have looked into the documentation and also the forum for this. Unfortunately I am not so good with PHP and PHPMyAdmin. I was hoping for a simple solution provided with a nice interface (click click click done).
I'll try somethings and hope for the best :)…
Engin
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
yes I agree.Its a bit complicated at the beginning, but it`s very flexible. You don`t really understand what the functions are doing in the datamodel. All you need to understand is which syntax you need to get your results. I think everyone has to fight with the same problems at the beginning.
I`m quite good in oop php but reverse engineering is never easy. The documentation is quite good to get a starting point and after a view changes you will see what is possible. Otherwise the forum can help you.
I got always an answer after some days to solve my problems.
/Stefan
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi Guys,
I am totally new at iTop. I just started at a company which doesn't have CMDB nor ITSM (we have over a 100 employees).
I discovered iTop and it really looks great (besides being free off course).
I question. Is there a possible simple way to create custom configuration items next to the standard ones (server, network device, pc, etc).
Reason I am asking is that we have some things that doesn't belong in the already given ci's + I want to have it's custom fields without me digging my way through the database.
Thank you,
Engin Soysal
Hi You don`t need to dig, you just need to read…. the documentation and the forum.
There are several docs and posts about this topic. You need to change the datamodel to add other CIs.
But don`t be afraid, you will find also several solutions for different requirements in the forum. e.g. for Virtual Machines, Racks and so on.
I never changed the DB itself, always change the datamodel and run the iTop Toolkit to make the DB changes on your Dev instance.
Hi John Doe,
Thank you for the response.
I have looked into the documentation and also the forum for this. Unfortunately I am not so good with PHP and PHPMyAdmin. I was hoping for a simple solution provided with a nice interface (click click click done).
I'll try somethings and hope for the best :)…
Engin
Hi Engin,
yes I agree.Its a bit complicated at the beginning, but it`s very flexible. You don`t really understand what the functions are doing in the datamodel. All you need to understand is which syntax you need to get your results. I think everyone has to fight with the same problems at the beginning.
I`m quite good in oop php but reverse engineering is never easy. The documentation is quite good to get a starting point and after a view changes you will see what is possible. Otherwise the forum can help you.
I got always an answer after some days to solve my problems.
/Stefan
Hi Johndoe2011,
I am also facing same problem, Could you post the documentation link, i will follow it.
Thanks
Combodo is the company that developed iTop. The documentation link is…
http://www.combodo.com/Documentation
Regards
Hi Guys
i would recommend to go on the Wiki https://sourceforge.net/apps/mediawiki/itop/index.php?title=Main_Page which contains more information including documentation.