Hi,
I would like to know if it's possible to mention teams in caselogs of tickets. In the configuration file there is the field :'mentions.allowed_classes' are Team is an allowed class ? Secondly what's a DM class please ?
Regards
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Yes, it should be possible.
DM class, means "DataModel class". Team is a DataModel class with an email address field, so it can be added to the 'mentions.allowed_classes', then you add Trigger and Action to generate the notification.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi,
I would like to know if it's possible to mention teams in caselogs of tickets. In the configuration file there is the field :'mentions.allowed_classes' are Team is an allowed class ? Secondly what's a DM class please ?
Regards
Yes, it should be possible.
DM class, means "DataModel class". Team is a DataModel class with an email address field, so it can be added to the 'mentions.allowed_classes', then you add Trigger and Action to generate the notification.