I have a "small" problem, please help me if you can:
i have a contract with a customer, with several services. I have created the services, i have created the SLTs (several types, depending on the service), and i have also created the SLA, which includes the services and the SLTs for this customer. But cannot manage how to assign a certain SLT to a certain service.
I mean, i have for example printer service and storage service. I have next business day TTR SLT for the printers, but 4 hour TTR for the storage service. My SLA has both the next business day and the 4 hour TTR targets, but i cannot control which SLT goes with which service. Please tell me how to manage it.
thanks very much again
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I have a "small" problem, please help me if you can:
i have a contract with a customer, with several services. I have created the services, i have created the SLTs (several types, depending on the service), and i have also created the SLA, which includes the services and the SLTs for this customer. But cannot manage how to assign a certain SLT to a certain service.
I mean, i have for example printer service and storage service. I have next business day TTR SLT for the printers, but 4 hour TTR for the storage service. My SLA has both the next business day and the 4 hour TTR targets, but i cannot control which SLT goes with which service. Please tell me how to manage it.
thanks very much again
I would guess that you should create two different SLA's