We would start our Change Management by iTOP, in my environment, there are three change approvers. The process is required all of the "Change Approver" approved before any change. However, the current version seems one of "Change Approver" approved, the ticket will be change to approved.
Is there any customization be adopt to my environment?
Please advise.
Thank you very much.
Regards,
Casper
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in iTop you need to validate, assign, approve. There are 3 steps before you can implement it. You, as implementer must not validate, assign or approve. You just need to adopt your naming in the process. A preview is a technical approval, the person who is assigning it is also an approver but from another perspective, because he decides that the change is ok an can be planned. Then you can plan the change and at the last step of approval is the "Approval" in iTop which is mostly the QM.
So it`s a process problem, not really an iTop problem ;)
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Thanks you the reply, I knew that is the process problem.
The process of ours is change request --> validate by my supervisor --> assign by my supervisor --> the change should be approved by section manager, security manager, dept. head.
I just want to find a way to customize iTop change request process. =(
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I've got a question about "approvers" but it is in the User Request section...
My problem is that when ypu chose "wait for approval" you can't select the team manager, you just seeing users who can make Requests. Do you have the same problem, please, if you have a soluce let me know it.
Best regards
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@ Casper - the ITIL best practices tell that there is a CAB with authorized Change Approver member. Which means that after the CAB decides that the change could be implemented the authorized member approves the change.
@ Acad_L - Just add the manager of the team as a member of this team and use it for approver of the User Requests
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Dear Sir / Madam,
We would start our Change Management by iTOP, in my environment, there are three change approvers. The process is required all of the "Change Approver" approved before any change. However, the current version seems one of "Change Approver" approved, the ticket will be change to approved.
Is there any customization be adopt to my environment?
Please advise.
Thank you very much.
Regards,
Casper
what about having the approver to be a team instead of a person ? O think this would be more ITIL friendly, no ?
Hi Casper,
in iTop you need to validate, assign, approve. There are 3 steps before you can implement it. You, as implementer must not validate, assign or approve. You just need to adopt your naming in the process. A preview is a technical approval, the person who is assigning it is also an approver but from another perspective, because he decides that the change is ok an can be planned. Then you can plan the change and at the last step of approval is the "Approval" in iTop which is mostly the QM.
So it`s a process problem, not really an iTop problem ;)
Dear all,
Thanks you the reply, I knew that is the process problem.
The process of ours is change request --> validate by my supervisor --> assign by my supervisor --> the change should be approved by section manager, security manager, dept. head.
I just want to find a way to customize iTop change request process. =(
I've got a question about "approvers" but it is in the User Request section...
My problem is that when ypu chose "wait for approval" you can't select the team manager, you just seeing users who can make Requests. Do you have the same problem, please, if you have a soluce let me know it.
Best regards
@ Casper - the ITIL best practices tell that there is a CAB with authorized Change Approver member. Which means that after the CAB decides that the change could be implemented the authorized member approves the change.
@ Acad_L - Just add the manager of the team as a member of this team and use it for approver of the User Requests