Hi,
We have an organisation setup in iTop one of the iTop users manages a team and we would like them to be able to login and only view the tickets for their team rather than the whole organisation, we haven't found this to be possible, are we missing something? The only thing we could think of is to create a sub-organisation and do it that way. Is that the "correct" way of setting up team views or have we missed something?
Thanks
Michael
For example: TL01 needs to only see tickets for TM01, TM03 and TM04, as TM02 reports into someone else. Hope that makes sense!
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Hi,
We have an organisation setup in iTop one of the iTop users manages a team and we would like them to be able to login and only view the tickets for their team rather than the whole organisation, we haven't found this to be possible, are we missing something? The only thing we could think of is to create a sub-organisation and do it that way. Is that the "correct" way of setting up team views or have we missed something?
Thanks
Michael
For example: TL01 needs to only see tickets for TM01, TM03 and TM04, as TM02 reports into someone else. Hope that makes sense!