Completing Language Transition for Incident Ticket Form in ITOP

[Rohit Kushwaha]

Hi Team,

I hope this email finds you well. recent enhancement I have done some changes on the Incident Ticket Form in the ITOP system, specifically related to displaying pending ticket time when ticket is in pending state.
I now require your expertise in resolving a minor issue related to language localization.

As part of the language transition effort, I have made changes to the "ja" dictionary of the Incident Ticket Form page to display the "Pending Provider" status in Japanese. I have confirmed that this adjustment is functioning correctly, and the status is now being shown in the desired language. However, alongside the translated status, I have noticed that certain syntax elements are still appearing in English.

I have not directly written the English syntax that is currently being displayed. It seems that there is another location or file within the system where this specific syntax might be defined, and that is why it continues to appear in English.

I am seeking your assistance in identifying the correct file or location where these syntax strings are stored, so I can successfully change them to Japanese. Maintaining consistency in the user experience is crucial, and I am dedicated to ensuring that all elements related to this feature are displayed in the same language.

For your reference, I have attached a snapshot that showcases the current state of the Incident Ticket Form page. This should help in understanding the issue better.

I greatly appreciate your help in resolving this matter. If any of you have insights into the file or location where I should be looking to make these changes, I would be immensely grateful for your guidance.

Thank you for your time and support in advance. I look forward to your respons

[Rohit Kushwaha]

Hi ,

in the following documentation "https://www.itophub.io/wiki/page?id=3_1_0:customization:add-state#display_time_spent" Display time spent,

there is a lines of code:

              <item id="pending_provider_delay" _delta="define">
                <rank>80</rank>
              </item>
              <!-- This displays a stopwatch (**including some sub-items)** -->
              <!-- This will help you to understand how a stopwatch behave -->
              <item id="providerstopwatch" _delta="define">

can you tell me how can i find the location where **some sub items** are present?

i want to change the name the sub items or change their language .
attaching the snapshot.. pls go through the highlight part in the snapshot.


waiting for you replys.

thanks in advance.

[Vincent @ Combodo]

Hello Rohit,
I am not sure that they are any translation in place for those internal attributes, they are not expected to be displayed other than for understanding what is a stopwatch and how it works. Once this is understood, you are supposed to use sub-items only, which can be translated. In this example, I proposed to display the stopwatch for understanding purpose, not really for production. Do the same as it is done for "pending_provider_delay" for each of the sub-item which you want to display to the user and do not show the stopwatch it-self.