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Searching with CI class name in user request in iTop 2.7.1

Michal
2021-03-15
2021-03-15
  • Michal

    Michal - 2021-03-15

    Is there any way to search with CI name in user request module search page?
    For example, I have attached some CI when I created a new user request.
    I want to search the tickets which are attached to the specific CI class.

     
  • Vincent @ Combodo

    Hi Michal,
    This is currently impossible to search on a LinkedSetAttribute within the standard search of a class. We wanted to do this, but other stuff have been considered as more critical.
    A workaround can be to search for your CI, within which you add a Ticket tab or a DashboardAttribute containing the pertinent Tickets list or count.
    Vincent

     
  • Michal

    Michal - 2021-03-15

    Hi Vincent,

    I didn't get it. How can I do workaround?

     

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