It can occur a situations when it is need to approve a one user request with more users.
It is possible in advanced environment for one user:
Steps:
1) I create user request
2) I set up status Waiting for Approval (but only for 1 "approve user")
3) But I can to add more users to tab CONTACT = others "approve users" can to do approving.
Is this possible for portal user, too?
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Something like that would require some creative programming. I can't begin to imagine how it would be done on the PHP side of things.
You could possibly create a Classes that will store the approvals that contain the Request ID and the people that are required to approve it and figure out someway for those people so see the Approval Pending list through their interface. If you can achieve that then it would simply be a case of slapping an SQL trigger on the database table to check if all the rows pertaining to the request have the "approval flag" checked and then update the status of the Request automatically.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Oh....And is it possible to create for example new role but WITHOUT links (Welcome, Configuration Management, Incident Management.....)? So...only Helpdesk?
I create new role (advanced interface) with permission "write" for helpdesk and "read only" for others items. But a user can view all from Configuration Management, Incident, Problem etc... and I do not want it.
In advanced interface I can add users to watching at least (to tab Contact). It is possible only in advanced interface.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi,
It can occur a situations when it is need to approve a one user request with more users.
It is possible in advanced environment for one user:
Steps:
1) I create user request
2) I set up status Waiting for Approval (but only for 1 "approve user")
3) But I can to add more users to tab CONTACT = others "approve users" can to do approving.
Is this possible for portal user, too?
Something like that would require some creative programming. I can't begin to imagine how it would be done on the PHP side of things.
You could possibly create a Classes that will store the approvals that contain the Request ID and the people that are required to approve it and figure out someway for those people so see the Approval Pending list through their interface. If you can achieve that then it would simply be a case of slapping an SQL trigger on the database table to check if all the rows pertaining to the request have the "approval flag" checked and then update the status of the Request automatically.
Oh....And is it possible to create for example new role but WITHOUT links (Welcome, Configuration Management, Incident Management.....)? So...only Helpdesk?
I create new role (advanced interface) with permission "write" for helpdesk and "read only" for others items. But a user can view all from Configuration Management, Incident, Problem etc... and I do not want it.
In advanced interface I can add users to watching at least (to tab Contact). It is possible only in advanced interface.