I found a problem, or maybe I missunderstand the profiles :)
We have 2 Admins.... that works fine :) We have 60 portal user,also works fine.
Now we have one person that should be able to see the CI's that users have and the infos of the users.... and also creating tickets. And that's the problem. We can not give the portal user profile to someone who has "Document author" or "Configuration Manager" because that does not work. Only the portal user profile works then :) But the other profiles (Doc. author and Conf. Manager) can not create tickets in the portal. If I want to modify some fields in the portal it throws a error message that I don't have the rights to modify the following fields...... and also some buttons like reopen ticket or also close the ticket is gone.
I have seen that there is a Access Matrix (Don't know if this is right because I have the german version, "Zugriffsmatrix"). But I can not modify this Matrix? Is there a way to do that and also, does this eleminate my problem?
Thanks for the help,
Mel
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
You can modify the matrix, but only with extentions.
You will have to extend a profile and adding the rights on the UserRequest object.
Or you can create a new one. For that, take a look at the datamodel, and found how the current profiles are made.
For the portal user profile, it is a "special" profile because when you have it, you will allays be redirect to the portal.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi,
I found a problem, or maybe I missunderstand the profiles :)
We have 2 Admins.... that works fine :) We have 60 portal user,also works fine.
Now we have one person that should be able to see the CI's that users have and the infos of the users.... and also creating tickets. And that's the problem. We can not give the portal user profile to someone who has "Document author" or "Configuration Manager" because that does not work. Only the portal user profile works then :) But the other profiles (Doc. author and Conf. Manager) can not create tickets in the portal. If I want to modify some fields in the portal it throws a error message that I don't have the rights to modify the following fields...... and also some buttons like reopen ticket or also close the ticket is gone.
I have seen that there is a Access Matrix (Don't know if this is right because I have the german version, "Zugriffsmatrix"). But I can not modify this Matrix? Is there a way to do that and also, does this eleminate my problem?
Thanks for the help,
Mel
You can modify the matrix, but only with extentions.
You will have to extend a profile and adding the rights on the UserRequest object.
Or you can create a new one. For that, take a look at the datamodel, and found how the current profiles are made.
For the portal user profile, it is a "special" profile because when you have it, you will allays be redirect to the portal.