RequestTicket - History on Ticket Edit Form

[Mushrraf Baig Ashraf]

Hello! Hopefully you are fine!

I want to display the History Tab on the Edit Form in Portal. To be precise, something to be put inside this:

<form id="ticket-edit" _delta="redefine">
    <twig>
        ..............
    </twig>
    </form>

I want to know both options:

1: To display the whole tab.

2: To display specific entries.

Any help would be appreciated!

Regards
Mushrraf Baig Ashraf

[Molkobain]

Hello Mushrraf,

Unfortunately it's tno possible (natively) to display the history in the end-users portal.
This only you could do this is by creating a rather complex iTop extension.

Take care,
Guillaume

[Mushrraf Baig Ashraf]

Infact, I have noticed a function DisplayBareHistory with the following code:

$oHistoryFilter = new DBObjectSearch('CMDBChangeOp');
$oHistoryFilter->AddCondition('objkey', $this->GetKey(), '=');
$oHistoryFilter->AddCondition('objclass', get_class($this), '=');
$oBlock = new HistoryBlock($oHistoryFilter, 'table', false);
$oBlock->SetLimit($iLimitCount, $iLimitStart);
$oBlock->Display($oPage, 'history');

So, hopefully I can use it.

As for what you said, I am already working in an extension. So, I can tread this complex path, God willing.

I am not getting the exact Interface funtion which would let me to change the HTML of "Editing Request" form

I tried the following code but it gets called on the form creation, not on the edition:

<method id="DisplayBareRelations" _delta="redefine">
                <static>false</static>
                <access>public</access>
                <type>Overload-cmdbAbstractObject</type>
                <code><![CDATA[public function DisplayBareRelations(WebPage $oPage, $bEditMode = false)
              {       
                 exit("Came Inside");

              }]]>
                </code>
            </method>

So, I hope that if you only refer to the function which gets called on RequestEdit (objectform-ticket-edit), then I am hopeful to get it to work.

Regards
Mushrraf Baig Ashraf

[Molkobain]

This method can only be used in the backoffice part of iTop, not the portal. For instance, the $oPage parameter does not exist in the portal, only in the backoffice.

Cheers,
Guillaume