I work for a 60 persons company where I am the only IT guy. I want to fit to ITIL as much as possible but I want to remove the validation part from a change because I also take the decisions, ... Is there a quick way (if possible without doing code modifications) to modify the workflow for incidents, problems and change management in iTop?
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Hi,
I work for a 60 persons company where I am the only IT guy. I want to fit to ITIL as much as possible but I want to remove the validation part from a change because I also take the decisions, ... Is there a quick way (if possible without doing code modifications) to modify the workflow for incidents, problems and change management in iTop?