Can someone guide me on how we can make users from portal can edit ongoing incident title or cancel/close the incident from portal ? Currently it is only allowing to update by adding additional notes or attachments , all other fields are read only.
Appreciate your help.
Thanks,
Karthik
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Hello Karthik,
It requires you to write an iTop extension, just that if you have never done it, will take you a day to understand, then:
1. You will need to change the user rights of the "Portal User" to allow them to apply the ev_close stimulus
2. You will need to change the default portal form for ticket edit, and remove the read-only flag on the title field in the twig. You could do it on other fields as well.
Those 2 changes are entirely in XML, so no php knowledge required for that.
Thanks a Vincent for pointing me to the right direction. I have created some simple extensions before so I will give it a try and hopefully I can achieve it.
Thanks again for your active contribution to the community posts.
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Hi, Vicent could you check that issue when i install sample extension on itop ?
i have copied sample module to itop folder and check permission :
but when i run setup itop didn't show up itop extension wizard and run straight to install new module itop . Thanks !
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello ,
Can someone guide me on how we can make users from portal can edit ongoing incident title or cancel/close the incident from portal ? Currently it is only allowing to update by adding additional notes or attachments , all other fields are read only.
Appreciate your help.
Thanks,
Karthik
Hello Karthik,
It requires you to write an iTop extension, just that if you have never done it, will take you a day to understand, then:
1. You will need to change the user rights of the "Portal User" to allow them to apply the ev_close stimulus
2. You will need to change the default portal form for ticket edit, and remove the read-only flag on the title field in the twig. You could do it on other fields as well.
Those 2 changes are entirely in XML, so no php knowledge required for that.
Those 2 tutorials aren't doing what you want but they talk about the same domains
https://www.itophub.io/wiki/page?id=2_7_0%3Acustomization%3Aadd-profile-sample
https://www.itophub.io/wiki/page?id=2_7_0%3Acustomization%3Amandatory-in-portal
Good luck
Vincent
Thanks a Vincent for pointing me to the right direction. I have created some simple extensions before so I will give it a try and hopefully I can achieve it.
Thanks again for your active contribution to the community posts.
Hi, Vicent could you check that issue when i install sample extension on itop ?
i have copied sample module to itop folder and check permission :
but when i run setup itop didn't show up itop extension wizard and run straight to install new module itop . Thanks !
Can you share your code using GitHub or similar ?
I figured it myself, no problem at all just because i'm not familiar with manual install extension. Thank you !