I have installed ITOP 2.0.2 on Ubuntu13.10 . I have created Team and person. also i have mapped the person under the team .
Now when i create helpdesk ticket and tried to assign to team and Agent,i am not getting the team and Agent list.. can you help what i am missing? what kind of configuration that i am missing?
Last edit: nickyls 2014-06-04
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Had the same issue before. You must add a delivery model for the organization the team and persons belong to.
If you look at the data model for ticket, the team_id attribute uses a filter that joins the delivery model. Without defining a delivery model, the result set remains empty.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello All,
I have installed ITOP 2.0.2 on Ubuntu13.10 . I have created Team and person. also i have mapped the person under the team .
Now when i create helpdesk ticket and tried to assign to team and Agent,i am not getting the team and Agent list.. can you help what i am missing? what kind of configuration that i am missing?
Last edit: nickyls 2014-06-04
Had the same issue before. You must add a delivery model for the organization the team and persons belong to.
If you look at the data model for ticket, the team_id attribute uses a filter that joins the delivery model. Without defining a delivery model, the result set remains empty.
Thanks :-) it worked for me