Greetings - is there a way to create new status for user tickets? Or at least - rename current ones? Or it's forced to lifecycle logic and better not to touch it?
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Hi,
iTop is highly customizable, including lifecycle. For this you will need to write an extension, but for your case, XML knowledge is enough. Give a look at this tutorial, it explains how to do it.
Vincent
👍
1
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Greetings - is there a way to create new status for user tickets? Or at least - rename current ones? Or it's forced to lifecycle logic and better not to touch it?
Hi,
iTop is highly customizable, including lifecycle. For this you will need to write an extension, but for your case, XML knowledge is enough. Give a look at this tutorial, it explains how to do it.
Vincent