I'm trying to set up an email notification. I'd like to get the "Service" and "Subcategory" fields from the ticket. I've been trying these options but it doesn't work.
It is returning only the code in both cases, I understand that they are codes associated with the services and the subcategory. How could I capture the NAME of both the service and the subcategory?
Thank you for your support.
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I'm trying to set up an email notification. I'd like to get the "Service" and "Subcategory" fields from the ticket. I've been trying these options but it doesn't work.
$this->subcategory_id->name$
$this→servicesubcategory_name$
$this->label(subcategory)$
$this->label(servicesubcategory_name)$
$this->label(service_name)$
$this->label(service)$
Hello Ronald,
You can try
$this->label(service_id)$or$this->label(servicesubcategory_id)$Hope it helps,
Guillaume
Hi Molkobain,
It is returning only the code in both cases, I understand that they are codes associated with the services and the subcategory. How could I capture the NAME of both the service and the subcategory?
Thank you for your support.