Hello everyone! I am new to iTop and I am trying to control the services people within the same company see, when connecting to the portal. In an ideal situation I would like people to see different services, depending on the team hat they are assigned. For example, people in the "Management" team, should see some extra services than people on the "Accounting" team. Thank you in advance for any assistance and apologies if my wording is bad.
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Hello,
As you are new to iTop, I will not explain how you could customize it the way you want, because this would require knowledge that you don't have and would take weeks to get.
Out of the box, iTop works this way: The Services that a user is seing when connecting to the Portal, are those which are bought through contracts, by the user's organization.
So put your users under organizations which correspond to their department. then create contract for each department, with just the services they need to see.
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If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello everyone! I am new to iTop and I am trying to control the services people within the same company see, when connecting to the portal. In an ideal situation I would like people to see different services, depending on the team hat they are assigned. For example, people in the "Management" team, should see some extra services than people on the "Accounting" team. Thank you in advance for any assistance and apologies if my wording is bad.
Hello,
As you are new to iTop, I will not explain how you could customize it the way you want, because this would require knowledge that you don't have and would take weeks to get.
Out of the box, iTop works this way: The Services that a user is seing when connecting to the Portal, are those which are bought through contracts, by the user's organization.
So put your users under organizations which correspond to their department. then create contract for each department, with just the services they need to see.
Oh I figured that this would work, but I didn't want to denote thte departments as organizations.
Thank you very much for your assistance!