Is it possible to get a change approved by multiple contacts? We are an MSP, so in some cases emailing a team might not always be possible as sometimes we do not have any control over customer email servers. So, we will not be able to create team emails for some changes.
The Goal would be something like this:
Change is created -> Email Members of Validation Group -> Once State changes to Validated -> Email Members of Approval Group -> Once all Memebers have approved the change, planning and other changes are applied. Once change is implemented, it would need to email All members associated with the change that it is complete.
So far, i have a query which gets all the contacts associated with the change (SELECT Person AS p JOIN lnkContactToTicket AS u ON u.contact_id = p.id WHERE u.ticket_id = :this->change_id) and emails them when the change gets created, and validated - but this will fail if a contact is a team.
Any help would be appreciated
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Hi,
Is it possible to get a change approved by multiple contacts? We are an MSP, so in some cases emailing a team might not always be possible as sometimes we do not have any control over customer email servers. So, we will not be able to create team emails for some changes.
The Goal would be something like this:
Change is created -> Email Members of Validation Group -> Once State changes to Validated -> Email Members of Approval Group -> Once all Memebers have approved the change, planning and other changes are applied. Once change is implemented, it would need to email All members associated with the change that it is complete.
So far, i have a query which gets all the contacts associated with the change (SELECT Person AS p JOIN lnkContactToTicket AS u ON u.contact_id = p.id WHERE u.ticket_id = :this->change_id) and emails them when the change gets created, and validated - but this will fail if a contact is a team.
Any help would be appreciated