Hi,
I am trying to configure and customize iTop in my company and we are having a problem to manage attachments for Portal Users.
One of our use cases is that when a Portal User creates a requirement a document needs to be filled out and attached to the same requirement created by the Portal User.
As far as I checked I am not able to make Portal User to download a document attached to a service or sub-service. Do you know if there is any way to do that, so for specific Service or Sub-Service the Portal User is able to download, and attach a document already filled to the Requirement.
Thanks.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello,
Not sure to fully understand what you're asking ?
Who is creating the document, where is it picked, and when do it needs to be attached to the Requirement object ?
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi,
I am trying to configure and customize iTop in my company and we are having a problem to manage attachments for Portal Users.
One of our use cases is that when a Portal User creates a requirement a document needs to be filled out and attached to the same requirement created by the Portal User.
As far as I checked I am not able to make Portal User to download a document attached to a service or sub-service. Do you know if there is any way to do that, so for specific Service or Sub-Service the Portal User is able to download, and attach a document already filled to the Requirement.
Thanks.
Hello,
Not sure to fully understand what you're asking ?
Who is creating the document, where is it picked, and when do it needs to be attached to the Requirement object ?