Error :Create incident through portal user

[Pankaj khurana]

Dear itops Developers,

I try to Add new tab(create new incident) in itop user portal. but when i create incident.it show error.
Error is:-

"The object could not be written: You are not allowed to update the following field(s): Ref, Title, Description, Log, Started, Documents, CIs, Contacts, Related Incidents, Status, Caller, Email, Customer, Customer, Service, Name, Service element, Name, Product, Impact, Urgency, Priority, Workgroup, Workgroup, Agent, Agent, Agent email, Related Problem, Ref, Related change, Related change, Closed, Last update, Assignment Date , Resolution Date, TTO Escalation deadline, TTR Escalation deadline, Closure deadline, Resolution code, Solution, User satisfaction, User comment, Type, Name, Caller, Customer, Service, Service element, Workgroup, Agent, Related Problem, Related change, Type"

Please help me to solve this issue its  very urgent.
Regards
Pankaj Khurana

[celle886]

Hi Pankaj,

can you give me a little guide how did you put it? We want that the portal users can create incidents.

Regards
celle886

[Pankaj khurana]

Hello celle886,

If you check in profile inside admin tool..portal user has no right to modify incident...so first you need to give rights to portal user for create incident..
after giving rights to portal user to modify incident...you have to check index file in portal folder..just simply check how tickets code work...then just changes a class
in code and modify a small portion of code...u will able to create incident through portal also....

Regards
Pankaj khurana

[Pankaj khurana]

Dear itops Developers,

Please help me to solve/fix  this issue just give a hint. 

Regards,
Pankaj Khurana

[Pankaj khurana]

Thanks to developer team i fixed this promble just simply update/modify priv_urp_grant_actions`table and give permision to Incident class

Thanks to everyone

Pankaj khurana

[Paramjeet Bhullar]

Hey Pankaj, Can you pls let me know hoe did you resolevd this issue, as i am also facing same issue. And also agents are not able to resolve the incident/request as they dont get resolution button/tab. If possible can u share your mail ID ?

Regards

[Pankaj khurana]

Hi Paramjeet..could you tell me in which iTop version do you want to modify...

[Paramjeet Bhullar]

v2.0, Also Agents are not getting resolution Tab.....pl help

[Pankaj khurana]

Hello Paramjeet ...Have u changes User portal permission...if not please makes a changes in env-productionfolder,in profile.php file...