The IT work sometimes depends on decisions or on something others have to do at first (e.g. head of an department needs to make a decision and gives the ok to whatever we should do in a ticket).
For that we want to do a Workorder in iTop. I have tried to do that, I created a ticket, made a workorder in the ticket. I made the trigger and the action to get a e-mail from this workorder.
But if I log in to the Portal I can not see the workorder.
Is there a possibility to get the workorders shown in portal?
Thanks,
Mel
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I am working on the same subject, how to show workorders in the user portal.
I tell the inquiries that I have done for if you serve yourself. If you get to find the solution, I appreciate the compartieses me to see if the two got our purpose.
I have created a incidents module to incorporate in the extensions directory. In the module I have modified the portal constants.
For example, if modified by adding the following constant:
Hi,
We want to have the following:
The IT work sometimes depends on decisions or on something others have to do at first (e.g. head of an department needs to make a decision and gives the ok to whatever we should do in a ticket).
For that we want to do a Workorder in iTop. I have tried to do that, I created a ticket, made a workorder in the ticket. I made the trigger and the action to get a e-mail from this workorder.
But if I log in to the Portal I can not see the workorder.
Is there a possibility to get the workorders shown in portal?
Thanks,
Mel
Hi Melanie,
I am working on the same subject, how to show workorders in the user portal.
I tell the inquiries that I have done for if you serve yourself. If you get to find the solution, I appreciate the compartieses me to see if the two got our purpose.
I have created a incidents module to incorporate in the extensions directory. In the module I have modified the portal constants.
For example, if modified by adding the following constant:
<constants>
<constant id="user-content-PORTAL_INCIDENT_DETAILS_ZLIST" xsi:type="string" _delta="redefine"><![CDATA[{"col:left":["ref","caller_id","servicesubcategory_id","title","description","solution"],"col:right":["status","priority","start_date","resolution_date","last_update","agent_id","workorders_list"]}]]></constant>
</constants>
Then you run the toolkit, and the fields are described therein which shows you in the incidents of the portal.
The problem is that the field is defined in the incidents is "workorder_list" and that does not recognize the constant.
At this point I'm standing. If you figure out how to continue, I'll thank you to tell me.
a greeting