Hi,
I'm trying to make the request creation process of portal users a bit more comfortable. The idea is to to rearrange the order in which the services are displayed (in request creation)). By default they are displayd in the alphabetic order, however i would like the most popular service to be at the top and the least popular one to be at the bottom. The popularity of a service will be decided with the amount of existing tickets the service has.
As i see it i need to do two things:
1) Find the place where the services list is created/sorted and modify it
2) The amount of tickets that a service has.
My problem is that i am not very familiar with itop and its code. I tried looking in the file …/portal/index.php , however i could not find the place where the services are sorted.
Any suggestions on where to start and ideas are very welcome. :)
Regards,
Sulev
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Hi,
I'm trying to make the request creation process of portal users a bit more comfortable. The idea is to to rearrange the order in which the services are displayed (in request creation)). By default they are displayd in the alphabetic order, however i would like the most popular service to be at the top and the least popular one to be at the bottom. The popularity of a service will be decided with the amount of existing tickets the service has.
As i see it i need to do two things:
1) Find the place where the services list is created/sorted and modify it
2) The amount of tickets that a service has.
My problem is that i am not very familiar with itop and its code. I tried looking in the file …/portal/index.php , however i could not find the place where the services are sorted.
Any suggestions on where to start and ideas are very welcome. :)
Regards,
Sulev