I try to add a filter to UserREQ and INC (based on service provider).
The "problem":
My company has 2 service "provider" (inner) HR&IT
My ORG hierarchy is:
Parent :Company name
Chidren (1st level) : IT, and HR
The end users are in the Company Name ORG, the HR&IT colleguages are in both. (company & HRorIT)
We have serveral services: in some cases the provider is the HR. The customer is the "customer company"
*(i've created a field for it to store this information on the ticket (for performance reasons) *
I'd like to separate the tickets based on the provider of the service. I can't find any options for it. For the customer portal the <scope> is ok and working, but I can't find this method for the "base portal". And I can"t find how the "ORG" filter is working... </scope>
Could somebody help me about it, some advice?
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Hello,
I try to add a filter to UserREQ and INC (based on service provider).
The "problem":
My company has 2 service "provider" (inner) HR&IT
My ORG hierarchy is:
Parent :Company name
Chidren (1st level) : IT, and HR
The end users are in the Company Name ORG, the HR&IT colleguages are in both. (company & HRorIT)
We have serveral services: in some cases the provider is the HR. The customer is the "customer company"
*(i've created a field for it to store this information on the ticket (for performance reasons) *
I'd like to separate the tickets based on the provider of the service. I can't find any options for it. For the customer portal the <scope> is ok and working, but I can't find this method for the "base portal". And I can"t find how the "ORG" filter is working... </scope>
Could somebody help me about it, some advice?
I've found it, in the deepest point :)