And now I get tickets whenever I send a email to the specified address. I can assign the ticket resolve it. But the problem is when I close the ticket the system still sees the email in the inbox and recreates the ticket. So I get a email telling me I have closed the ticket. And receive a email that a ticket has been created.
Does anybody know how to fix this?
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Try a little trick. In Admin tools -> Incoming eMail Inboxes go to config and modify it. In Behavior on Incoming eMails-> After Processing the eMail - choose Delete it Immediately.
If the problem is just like you described, that should work.
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Hello,
I seem to have a problem. I followed the instructions on this site to install "Ticket creation from email"
https://wiki.openitop.org/doku.php?id=ticket_creation_from_emails
And now I get tickets whenever I send a email to the specified address. I can assign the ticket resolve it. But the problem is when I close the ticket the system still sees the email in the inbox and recreates the ticket. So I get a email telling me I have closed the ticket. And receive a email that a ticket has been created.
Does anybody know how to fix this?
Hello,
Try a little trick. In Admin tools -> Incoming eMail Inboxes go to config and modify it. In Behavior on Incoming eMails-> After Processing the eMail - choose Delete it Immediately.
If the problem is just like you described, that should work.
Thank you for your reply. There is just one problem. i dont have Incoming eMail inboxes under Admin tools. Did i install the plugin wrong?
i have found a solution... well lets call it a work-around.
i set the protocol to pop3 and that worked. tickets do not get recreated.