notify the team of the agent in charge of the ticket

[flenner Emmanuel]

Hello

I would like to be able to notify the team of the agent in charge of the ticket.

Let me explain.

I already have a notification that sends an email to the agent when the ticket is assigned to them but I would like to be able to notify the team members linked in the ticket.

What requests should I put in the CC field to notify them?

[Vincent @ Combodo]

SELECT Person AS P JOIN lnkPersonToTeam AS L ON L.person_id=P.id
WHERE L.team_id = :this->team_id

[flenner Emmanuel]

Thank you

It works.

On the other hand, if we assign an email to a team (eg: maileteam@domain.com), what is the request to select this contact?

[flenner Emmanuel]

I found

SELECT Team WHERE id = :this->team_id