I would like to add new value fields within the incident ticket regarding management data like SLAs and Outage cost in US $ either by entering those manually ( easy way ) or pulling them from DB ( hard way ).
If you could provide hints of which phps are the ones that will do the trick it will be deeply appreciated
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Assuming you are using the itop 2.02 you can create a Module that extends the definition of the Incident to include new fields. The Example on the Wiki shows you how to do this.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
I would like to add new value fields within the incident ticket regarding management data like SLAs and Outage cost in US $ either by entering those manually ( easy way ) or pulling them from DB ( hard way ).
If you could provide hints of which phps are the ones that will do the trick it will be deeply appreciated
Assuming you are using the itop 2.02 you can create a Module that extends the definition of the Incident to include new fields. The Example on the Wiki shows you how to do this.