Is there an existing extension which send a reminder (by email) to the caller if he doesn't respond the ticket after X days? after that, if no answer the ticket will solve and/or close automatically.
Jira can do that...
Thanks for your help.
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Hello Soji,
There is no Combodo provided extension doing this. You can write your own using the below tutorial: https://www.itophub.io/wiki/page?id=2_7_0%3Acustomization%3Aauto-close
The notification piece is missing, but there is nothing crazy on this, as soon as you have understood that you will use a Trigger (on threshold) with "Threshold" = 33, 66 or 100 as declared above, then link it to a Notification.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello,
Is there an existing extension which send a reminder (by email) to the caller if he doesn't respond the ticket after X days? after that, if no answer the ticket will solve and/or close automatically.
Jira can do that...
Thanks for your help.
Hello Soji,
There is no Combodo provided extension doing this. You can write your own using the below tutorial: https://www.itophub.io/wiki/page?id=2_7_0%3Acustomization%3Aauto-close
The notification piece is missing, but there is nothing crazy on this, as soon as you have understood that you will use a Trigger (on threshold) with "Threshold" = 33, 66 or 100 as declared above, then link it to a Notification.
Hello Vincent,
Interesting, thanks! Frozen status in this documentation, I suppose that means "pending' status, right?