iTop application error with database

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iTop application error with database

Forum: Customizing iTop

Creator: Kapil N

Created: 2022-01-04

Updated: 2022-01-27

Kapil N - 2022-01-04

Hello,
Facing the same issue all of the sudden . When a user tries to raise a request they will get the following issue. And from admin portal also getting the following errors.

Thanks,
Kapil.N

2022-01-03 19_17_20-iTop - Fatal Error.png

2022-01-03 19_21_21-Ticketerror.png

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Pierre Goiffon - 2022-01-05

Duplicate of https://sourceforge.net/p/itop/discussion/922361/thread/eeedcc4e04/?limit=25#cee7
Thanks for creating a new thread, but I meant "for next time" :D Actually here you created a duplicate and copy/paste your message without context, not very nice :/

Did you try to run the setup as I advised in the other thread ?

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Kapil N - 2022-01-06

Hi pierre Goiffon

yes i have tried rerun the setup and tried to upgrade the instance also but i am getting the same issue with the following error.

itopErrorupgrade.png

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Pierre Goiffon - 2022-01-07

Hello,
Did you made any customization on your side ?
What are the installed modules ?

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Kapil N - 2022-01-10

Hello Pierre Goiffon,
We have made some UI customizations like logo and the display content on the login page like "welcome to org".
And we have following extensions installed on the itop.

itop-extensions1.png

itop-extensions2.png

itop-extensions3.png

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Kapil N - 2022-01-10

Hello Pierre Goiffon,
I have restored some of my old backups of the itop . After restoring i am getting the following error on the user standard portal. Can you please help me in fixing this on priority.
when i place the &debug=true on the portal url end it is loading properly standard portal.

portalerror.png

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Kapil N - 2022-01-10

Tried restoring the older backups again and got the following errors for standard portal

itopstderror1.png

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Pierre Goiffon - 2022-01-27

Hello,
What iTop version are you running ? Did you made an update recently ? If yes, were all of your customizations migrated ?

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