I don't know how to do that and i don't find any suitable information on how to do that.
Can someone explain me how to:
1 - Send email to specific person when a ticket is create (new) into the portal
2- Send also an email to the supervisor of the user who create the ticket in the portal (to be aware of the problem)
My iTop is in french so if you already know the "command" in french it will be better, else i will try to translate to make it works.
Could you please add the SQL commande or whatever information needed to create these notification please
Thank you,
regards,
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Unfortunately I have the german Version but I will try to describe it (I hope I have understand your question.)
For 1st:
Admin Tools: In Notifications you can create a Trigger and Actes (Aktionen)
The Trigger is a "on create object" Trigger for the class "Userrequest"
For this Trigger you need to create an action:
in the To: Field you can do something like this:
SELECT Team WHERE id= 60 (that will send out the mail to the TEAM, you can also do this with PERSON)
the 2nd:
And the Copy can go to: SELECT Person WHERE id= :this->caller_id (will send the copy of the mail in this case to the creator of the ticket)
But I think you can also send it to a Teamleader / Manager
You can also create 2 Actions for 1 Trigger if the Manager should get another e-mail text....
I hope that is helping you.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi guys,
I don't know how to do that and i don't find any suitable information on how to do that.
Can someone explain me how to:
1 - Send email to specific person when a ticket is create (new) into the portal
2- Send also an email to the supervisor of the user who create the ticket in the portal (to be aware of the problem)
My iTop is in french so if you already know the "command" in french it will be better, else i will try to translate to make it works.
Could you please add the SQL commande or whatever information needed to create these notification please
Thank you,
regards,
Hi,
Unfortunately I have the german Version but I will try to describe it (I hope I have understand your question.)
For 1st:
Admin Tools: In Notifications you can create a Trigger and Actes (Aktionen)
The Trigger is a "on create object" Trigger for the class "Userrequest"
For this Trigger you need to create an action:
in the To: Field you can do something like this:
SELECT Team WHERE id= 60 (that will send out the mail to the TEAM, you can also do this with PERSON)
the 2nd:
And the Copy can go to: SELECT Person WHERE id= :this->caller_id (will send the copy of the mail in this case to the creator of the ticket)
But I think you can also send it to a Teamleader / Manager
You can also create 2 Actions for 1 Trigger if the Manager should get another e-mail text....
I hope that is helping you.
You can find it here : https://wiki.openitop.org/doku.php?id=2_0_3:admin:notifications-step-by-step
Je suis Français aussi, si tu veux quelques informations plus précises n'hésite pas.