Join caller id of a ticket with a workorder

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Join caller id of a ticket with a workorder

Forum: Customizing iTop

Created: 2014-07-01

Updated: 2014-10-22

Deniz - 2014-07-01

Hi

I want to send a notification to the caller of an Incident, if a workorder related to this incident is closed. How can I build the select for that?

thx
best regards

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Asparuh Vasilev - 2014-10-22

Hello, try Creation of a new Trigger (on entering a state) especially for Work Orders and link an appropriate notification for it.

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