Export data from itop to syncro_data_table

[Madalina]

Hi everyone,
I need to implement a meccanism of data synchronization between iTop and external Source.
I've read the documentation and created a new Data Source object which created a table in db named 'synchro_data_tablename'.

My problem is that I need to write in that table an information from iTop PC form (which is Order Number - a custom field that I added to the PC form) when I update that field from iTop and then based on that field populate the other informations required from external source (I need that field otherwise I can't query my external source and populate the other columns of the synchro_data_table.

Is it possible?
How can i achieve this task?
Thank you in advance,
Madalina

[Pierre Goiffon]

Hello,

The iTop Data Synchronization functionnality is meant to import data into iTop, and it seems you need the opposite ?
If so Combodo has a "case exchange" system that allows direct synchronisation to and from other ticketing systems. But this isn't available for free.

Can you give more information on your use case ? For now you are asking on how to do the implmentation you had in mind, but there might be other ways ?

[Madalina]

I simply resolved creating a trigger that insert the same data also in my synchro table.

But for now this is a paused request since is only a step of a bigger customization which is being rethought and overhauled.

Thanks for now,