Currently any Support Agent can see all tickets that are on the system
I need to change this and create an extension to make anyone that has the profile support agent only see tickets assigned to their team. How can i do this?
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Currently any Support Agent can see all tickets that are on the system
I need to change this and create an extension to make anyone that has the profile support agent only see tickets assigned to their team. How can i do this?
Hello,
See Changing what can be seen on Portal [iTop Documentation]