Moenieb Davids - 2015-08-03

Hi,

Does anybody know how to send a mail when a software license has expired?
I tried searching but the triggers is not very helpful and does not indicate that you can place a trigger on a date.
Trigger are required for sending noifications
Below is the definitions of triggers:

Triggers define when a notification will be executed. There are 5 types of triggers for covering 3 differents phases of an object life cycle:

the "on object creation" triggers get executed when an object of the specified class is created
the "on entering a state" triggers get executed before an object of the given class enters a specified state (coming from another state)
the "on leaving a state" triggers get executed when an object of the given class is leaving a specified state
the "on threshold" triggers get executed when a threshold for TTR or TTO as been reached
the "on portal update" triggers get executed when a ticket is updated from the portal