I too and looking to do this but have yet to find a way. I am able to get an email if they user logs into the portal and does it there but not the other way around.
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Dear All,
I need notification on ticket log comment.
If any user or admin do log comment on ticket, automatic notification goes to assignee.
Its Urgent, plz help me..
Regards
Adi
I too and looking to do this but have yet to find a way. I am able to get an email if they user logs into the portal and does it there but not the other way around.