Hi All,
First timer on itop, I have successfully installed Itop in enterprise mode..
Now I need to use for my lab, I will be in the role of manager, to approver in incident and change management,.
where to start, what is the first steps, right way setting up the system... I will have 10 users (engineers) whom the tickets will be assigned and same people would also work on Change management system
thx
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi All,
First timer on itop, I have successfully installed Itop in enterprise mode..
Now I need to use for my lab, I will be in the role of manager, to approver in incident and change management,.
where to start, what is the first steps, right way setting up the system... I will have 10 users (engineers) whom the tickets will be assigned and same people would also work on Change management system
thx
Did you read the implementation guide in the wiki?
https://wiki.openitop.org/doku.php?id=2_0_2:implementation:start