I would like to customize the logging of incidents and service requests. Specifically, I would like to have mandatory fields of date of log and amount of time spent by technician. Any hints on how/where to start? Any docs or links? Thanks.
E.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Adding a time or timestamp field shouldn't be too hard if it's a singular field. If you want log a series of times, say for example multiple technicians, you'll have to try a different approach.
Hope that helps!
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi:
I would like to customize the logging of incidents and service requests. Specifically, I would like to have mandatory fields of date of log and amount of time spent by technician. Any hints on how/where to start? Any docs or links? Thanks.
E.
You can find a working example of adding a field here:
https://wiki.openitop.org/doku.php?id=2_0_2:customization:add-attribute-sample
Adding a time or timestamp field shouldn't be too hard if it's a singular field. If you want log a series of times, say for example multiple technicians, you'll have to try a different approach.
Hope that helps!