When you use the "Custom Request Forms" extension, and you try to allow users to see the form they filled out during their request, it will be reset if a comment is recorded on the ticket.
After our analysis, iTop does not provide for read-only display of fieldsets as standard, unlike other field types. At registration, it tries to update the ticket with the editable content which is non-existent, and therefore empties the form.
We propose the following modification on the core side to allow this read-only display :
in sourcesrenderer/bootstrapfieldrendererbssubformfieldrenderer.class.inc.php, at the end of the render function :
When you use the "Custom Request Forms" extension, and you try to allow users to see the form they filled out during their request, it will be reset if a comment is recorded on the ticket.
After our analysis, iTop does not provide for read-only display of fieldsets as standard, unlike other field types. At registration, it tries to update the ticket with the editable content which is non-existent, and therefore empties the form.
We propose the following modification on the core side to allow this read-only display :
in sourcesrenderer/bootstrapfieldrendererbssubformfieldrenderer.class.inc.php, at the end of the render function :
Hello,
Can you provide a step by step way to reproduce please ?
Also, note we're opened to contributions